Engineered by Science. Inspired by Love.

Mark (The Guardian): “To ensure the highest precision, every SnnyPet device undergoes a final 48-hour stability test and sensor calibration at our central lab before dispatch. We ship directly from our lab via premium global couriers (like FedEx/UPS/DHL) to ensure you receive the latest hardware version. Typically, delivery takes 7-12 business days depending on your location.”

Snny (The Guide): “Think of it as a ‘fresh-from-the-lab’ delivery! I personally oversee the packaging design to ensure your Warm Tech device arrives in pristine, gift-ready condition. You’ll receive a tracking link the moment your pet’s new companion starts its journey.”

Mark (The Guardian): “We stand behind our engineering with a 1-year industrial-grade warranty. To save you from lengthy repair wait times, we offer a Hassle-Free Replacement service: if our remote diagnostics (via video evidence) confirm a hardware fault, we will ship a brand-new replacement unit directly to you. For ‘Change of Mind’ returns, we accept unopened items in their original packaging within 30 days, with return shipping covered by the customer.”

Snny (The Guide): “We want you and your pet to be 100% happy! To ensure every SnnyPet owner receives a pristine, sterile device, we cannot accept returns of used items due to hygiene and pet safety standards. If your box is still sealed and you’ve had a change of heart, our team is here to guide you through the return process with care.”

Mark (The Guardian): “Your financial security is our top priority. We process all transactions through globally recognized, PCI DSS Level 1 compliant gateways like PayPal and Stripe. We use AES-128 encryption for all data links and never see or store your full credit card information on our servers. We currently accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.”

Snny (The Guide): “I’m a shopper too, so I know how important it is to feel safe! We chose these trusted partners so you can focus on picking the perfect gear for your furry friend, knowing your checkout is as secure as a bank’s. It’s simple, fast, and completely protected.”

Mark (The Guardian): “Every SnnyPet device is engineered with local memory and supports a secondary battery backup system. Your pet’s feeding and cleaning schedules are stored directly on the hardware, ensuring they execute perfectly even without an internet connection. Once power or Wi-Fi is restored, the device automatically re-syncs all data to your app.”

Snny (The Guide): “This is the true meaning of Warm Tech—technology that never lets you down. Whether it’s a stormy night or a flickering router, I can sleep soundly knowing my cats are fed and their environment is clean. It’s consistent care you can trust like family.”

Mark (The Guardian): “Your privacy is non-negotiable. We use AES-128 link encryption (the same standard used by global financial institutions) to ensure all video streams are encrypted from the device to your smartphone. We provide a point-to-point connection, meaning your live feed is never stored on our servers without your explicit consent. You have total control over when the camera is active.”

Snny (The Guide): “I value my own home’s privacy just as much as yours! I helped design the app interface so you can see exactly when the camera is on with a clear status indicator. It’s about the joy of seeing your pet’s funny moments while knowing your family’s private life stays behind a digital vault.”