Shipping & Returns

Last Updated: January 2026

At SnnyPet, we believe in a “No-Surprise” shopping experience. Our goal is to ensure that the journey from our lab to your home is as transparent and reliable as the technology inside our devices.

📦 Shipping Policy

Free & Fully Transparent Global Delivery

• Free Global Shipping: We offer complimentary standard shipping to over 30 countries, including the US, Europe, and Australia.

• The “No-Surprise” Promise: Our pricing is 100% transparent. All import duties, local taxes, and customs fees are included in the listed price. You will never be asked to pay additional fees upon delivery.

Mark’s Engineering Check (The Guardian)

• 48-Hour Stability Test: To ensure peak performance, every SnnyPet device undergoes a rigorous 48-hour stability test and sensor calibration before dispatch.

• Processing Time: Please allow 1-2 business days for this essential engineering audit to be completed.

Delivery & Tracking

• Premium Carriers: We partner with premium global couriers (FedEx, UPS, DHL) to ensure your package is handled with care.

• Estimated Delivery: Standard delivery typically takes 7-12 business days depending on your location.

• Real-Time Tracking: You will receive a verified tracking link the moment your device leaves our lab, allowing you to monitor its journey in real-time.

🔄 Refund & Return Policy

30-Day Money-Back Guarantee We want you and your pet to be 100% satisfied with your SnnyPet purchase. If the hardware does not meet our rigorous standards or your expectations, we provide a structured return process.

• 30-Day Return Window: You have 30 days from the date of delivery to request a return if you change your mind.

• Eligibility: To be eligible for a full refund, the device must be in its original packaging and include all original accessories (adapters, cables, and manuals).

Resolution & Support

• Quality Issues: If a device arrives damaged or shows a hardware defect, SnnyPet will provide a pre-paid return label and offer a full refund or a brand-new replacement at no extra cost.

• Change of Mind: For returns due to a change of mind, the customer is responsible for the return shipping cost to our nearest regional warehouse.

How to Start a Return

• Simply contact our support team at support@snnypet.com with your order number. Our team will guide you through the logistics within 24 hours.

🛡️ Verified Performance

Every SnnyPet product is backed by a 1-Year Warranty. Whether it is our tracking hardware or feeding solutions, we stand by our engineering.