SnnyPet Support & Knowledge Base

 This is usually due to high sensitivity in a noisy environment. The Q12 features 8 sensitivity levels; Level 8 is the most sensitive. If you are in a dog park or a noisy room, please lower the sensitivity to Level 1-5 by short-pressing the power button. Also, ensure the collar is not too loose, as friction against the fur can sometimes cause false triggers.

 First, check if the Sensitivity Level is set too low (Level 1 or 2). Try increasing it to Level 5 or higher. Second, ensure the device is fitted correctly. It must follow the “One-Finger Rule”—if the collar is too loose, the sensor cannot accurately detect the throat’s vibration, which is necessary for activation.

Every dog has a different tolerance level. If your dog doesn’t respond to the standard vibration (Mode 2/3), please switch to Mode 4: Dual Vibration Mode (indicated by the Red icon 🔴). Also, for long-haired breeds, ensure the sensor is in close contact with the skin; you may need to trim a small patch of hair for better contact.

Please ensure you are using a standard 5V output charger. Using a 9V or 12V “Fast Charger” can trigger the internal protection and potentially damage the battery. Also, check the magnetic charging ports on the back of the device for any dirt or hair, and wipe them with a dry cloth to ensure a solid connection.

•  Safety is our priority. The Q12 is compatible only with 5V output chargers. High-voltage fast chargers (9V or 12V) provide too much power and can damage the device’s internal circuitry. To protect the battery, please use the provided magnetic cable with a standard 5V USB port, such as a computer port or a 5V power adapter.

• The Q12 offers levels 1 to 8.

  • Level 5 is the best starting point for daily life.

  • Level 8 is the highest sensitivity, ideal for very quiet environments.

  • Level 1 is the lowest, best used in noisy places (like parks) to prevent accidental triggers from other dogs or loud noises.

•  To prevent skin irritation or pressure sores, do not leave the collar on your dog for more than 12 consecutive hours. Additionally, follow the “one-finger rule”: the strap should be tight enough that you can only fit one finger between the collar and your dog’s neck. This ensures the sensors work correctly without being uncomfortably tight.

• First, ensure the device is touching the skin (you may need to trim a small patch of thick fur around the neck). If your dog doesn’t respond to a single vibration, use the “M” button to switch to Dual Vibration Mode. This mode provides a stronger, staggered physical reminder that is effective for dogs with lower sensory sensitivity.